Shipping and Returns

Untitled Document

DOMESTIC SHIPPING

Yellow Box Shop Online offers free standard shipping to the 48 contiguous United States for all orders over $75.

Shipping Method Delivery Time Order Subtotal Shipping Charge
Standard Shipping 5-9 business days $74.99 or less $7.95
Standard Shipping 5-9 business days $75+ FREE

Hawaii, Alaska, and APO/FPO
The cost for shipping is $7.95 per order. Items are shipped via standard shipping and arrive within 8-20 business days.

All orders are processed within 2-3 business days.

INTERNATIONAL ORDERS

We do not offer international shipping at this time. If you have any questions, please contact us via email at contact.us@shop.yellowboxshoes.com.

RETURN POLICY

We can only accept returns for items purchased at yellowboxshoes.com. If you are not satisfied with your purchase simply return your item(s) within 30 days from the shipping date on your invoice for a refund.

•Items returned must be unworn, in new condition and in the original box.
•Pierced earrings, earrings pendants are non-returnable for reasons of hygiene and safety.
•We do not refund original shipping or return shipping charges.
•Unfortunately we do not accept returns for Yellow Box products purchased at department stores, specialty stores or other websites.
•Clearance/Final Sale merchandise marked with [FS] on our website may not be returned or exchanged.

RETURN PROCESS

All returns must first be approved by our customer service team. Please contact us via phone at 888-279-3600 or email at contact.us@shop.yellowboxshoes.com. Unauthorized returned items will not be accepted.

There are two options for returning your item(s):

  1. Option 1: Standard Return Shipping

    If you prefer to use your own shipping method, no postage fee will be charged. For your protection, we recommend that you use a trackable shipping service. Only merchandise received by our warehouse can be credited.

    Returns should be sent to the following address:

    Yellow Box Shoes
    c/o Ecommerce Returns Department
    13860 Ramona Ave.
    Chino, CA 91710


  2. Option 2: Prepaid Return Shipping
  3. If you prefer to use our pre-paid FedEx return shipping label, a postage fee of $7.95 will be deducted from your refund. Drop off the package at any FedEx drop-off location or store.

Your refund will be processed within 3-5 business days after we receive your package. Credit will be issued using the same payment method as the original order. We’ll send you an email confirmation when your refund has been issued. Depending on your financial institution, it may take 3-7 business days for the funds to be posted to your account.

Please note: Shipping charges are non-refundable. We do not repair, replace or refund claims for merchandise not purchased on our website. Any claims must be handled with the store where the shoes were purchased in accordance with their store’s return & refund policy.

DAMAGED OR DEFECTIVE PRODUCT(S)
If you believe that the product you received from Yellow Box Shop Online is damaged or defective, please contact our customer service team via phone at 888-279-3600 or via email at contact.us@shop.yellowboxshoes.com.

EXCHANGE
We do not offer exchanges at this time. You can submit a new order and return the original order to us. If you have any additional questions, please feel free to contact our Customer Service Team at 888-279-3600 or via email at contact.us@shop.yellowboxshoes.com.