Shipping and Returns

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Yellow Box Shop Online offers free standard shipping to the 48 contiguous United States for all orders over $75.

Shipping Method Delivery Time Order Subtotal Shipping Charge
Standard Shipping 5-9 business days $74.99 or less $7.95
Standard Shipping 5-9 business days $75+ FREE

Hawaii, Alaska, and APO/FPO
The cost for shipping is $7.95 per order. Items are shipped via standard shipping and arrive within 8-20 business days.

All orders are processed within 2-3 business days.


We currently offer shipping to Canada.

Fees assessed in customs are based on import, brokerage, duties, and taxes, and are not included in the order amount at checkout. They will be assessed upon delivery by the postal carrier, and must be paid by the order recipient. Please contact your local customs office for more information.

If you have any questions, please contact us via email at


We can only accept returns for items purchased at If you are not satisfied with your purchase simply return your item(s) within 30 days from the shipping date on your invoice for a refund.

•Items returned must be unworn, in new condition and in the original box.
•Pierced earrings, earrings pendants are non-returnable for reasons of hygiene and safety.
•We do not refund original shipping or return shipping charges.
•Unfortunately we do not accept returns for Yellow Box products purchased at department stores, specialty stores or other websites.
•Clearance/Final Sale merchandise marked with [FS] on our website may not be returned or exchanged.

We reserve the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.

We are unable to provide shipping labels or reimbursement for international returns at this time.


All returns must first be approved by our customer service team. Please contact us via phone at 888-279-3600 or email at Unauthorized returned items will not be accepted.

There are two options for returning your item(s):

  1. Option 1: Standard Return Shipping

    If you prefer to use your own shipping method, no postage fee will be charged. For your protection, we recommend that you use a trackable shipping service. Only merchandise received by our warehouse can be credited.

    Returns should be sent to the following address:

    Yellow Box Shoes
    c/o Ecommerce Returns Department
    13860 Ramona Ave.
    Chino, CA 91710

  2. Option 2: Prepaid Return Shipping
  3. If you prefer to use our pre-paid FedEx return shipping label, a postage fee of $7.95 (per label) will be deducted from your refund. Drop off the package at any FedEx drop-off location or store.

Your refund will be processed within 3-5 business days after we receive your package. Credit will be issued using the same payment method as the original order. We’ll send you an email confirmation when your refund has been issued. Depending on your financial institution, it may take 3-7 business days for the funds to be posted to your account.

Please note: Shipping charges are non-refundable. We do not repair, replace or refund claims for merchandise not purchased on our website. Any claims must be handled with the store where the shoes were purchased in accordance with their store’s return & refund policy.

If you believe that the product you received from Yellow Box Shop Online is damaged or defective, please contact our customer service team via phone at 888-279-3600 or via email at

We do not offer exchanges at this time. You can submit a new order and return the original order to us. If you have any additional questions, please feel free to contact our Customer Service Team at 888-279-3600 or via email at